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All emails are answered within 12 hours excluding weekends, please do not send several emails with the same request or question, our system might flag your email as SPAM.

When submitting a question regarding a recent purchase, please make sure to include you full name, email address originally used for purchase and order number if available.

When you do an inquiry about your order, please make the subject: Order NO., and use your registered email in your purchase order to contact us.

Our Email is

Whatsapp Service 12 hours answered to you.


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  1. Can I get a tracking # for order Order #123971 or an expected date?

        Sean rastovski
  2. order#123986 Please tell me the dimendions (size) of my bag. Thank you.

        Marilyn Smith
    1. Hi,dear, the size of this bag is 35.0 x 24.0 x 15.0 CM (13.8 x 9.4x 5.9Inch)

    1. Hi,dear,we just send out our bags from usually take 12-15 working days to arrive your hand.thanks.

    1. Sorry,now we can not accept paypal,you can pay us credit card, it is very safety.

  3. How much is shipping to Florida? Do you accept credit card payment?

    1. Hi,dear,the shipping fee is from $15-$30 for each bag,and now we can receive credit card payment.

  4. Please tell me if the bags are shipped from the US or China. Very interested in two bags.

    1. Hi,dear,we ship all bags from china,it usually take 8-15 working days to arrive usa.thanks.

  5. Hello, Could you please tell me if the purse pictured the actual purse I would receive.. also I can not see the sides, and I was wondering if the design is aligned up evenly. Thank you

        Janet schrader
    1. Yes,all of our bags photos are all from our factory. what you see,what you get.

  6. Hi, I live in Australia. Can you tell me how much the shipping will be if I order a pair of bvlgari earrings?

    1. Hi,The Shipping fee is $20 to australia by EMS,take about 10-15 days arrive,thank you.

  7. I received my bag and belt,Omg!i’m in love they are beyond gorgeous!thank you so have been nothing but helpful abs great!