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All emails are answered within 12 hours excluding weekends, please do not send several emails with the same request or question, our system might flag your email as SPAM.

When submitting a question regarding a recent purchase, please make sure to include you full name, email address originally used for purchase and order number if available.

When you do an inquiry about your order, please make the subject: Order NO., and use your registered email in your purchase order to contact us.

Our Email is factorypurse@gmail.com

Whatsapp Service 12 hours answered to you.

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  1. I just tried to place an order but it says:
    Payment failed, Do not honor error_id:113002

    is there a different payment method we can use?

        musicalstunden
    1. Hi,dear,you can change for another credit card or you can pay us western union(get 10% discount),thanks.

    1. Hi,dear, not worry, i will check the payment state and email you immediately.

  2. Hi there
    I haven’t purchased from you before and I would prefer to pay via Western Union rather than using my credit card as this is too high risk. If anything happens, Bank of New Zealand simply cancels my card and I am left without a credit card until a new one arrives. How do I pay via Western Union please? I am based in New Zealand. I want to purchase a Dior visor (sun hat), so can you let me know how much shipping is to New Zealand plus how I pay.
    Many thanks
    Charlie

        Charlie Dickson
  3. Good morning,

    Because it took so long to receive my other bag, I am canceling this order. Please confirm its canceled. It hasnt shipped and I notified paypal

        jcbailey91@aol.com
    1. Dear, sorry for the delay for last order because china COVID-19 for Last December 2022,so your package took over 30 days to arrive,but now china express company Restore normal speed, 12-15 working days to arrive usa and europe.
      thanks.

  4. Can you please tell me what the difference is between these two bags that are listed with the same item number description, but are significantly price differently .
    Bag#1 : Louis Vuitton Lockme Grained Calf Leather Greige M57688 Replica Bucket Bag, $235.00

    Bag#2: Louis Vuitton Lockme Replica Bucket Bag Gray M57688, $348.60

    Naturally, if there is little difference, I want the lesser priced item. Thanks so very much for your help.
    Regards,
    Cindi Hall

        Cindihall
    1. Hi,dear, you can order $235 one,This bag is very cost-effective,and the quality is same as expensive one.thanks.

  5. Hi I placed my order 8 days ago and haven’t received my shipping info. Thanks
    Order 125320

        Jessica Aviles
  6. Hi, do you wholesale phone cases? I want to order in bulk. Please let me know

    Thanks

        Mohammed
  7. Can you give me an update on order.
    Please update any shipping information.
    Thanks

        Johnathan Jordan
  8. Hi I just want to ask do you have a black Celine baseball cap?

        Emily
    1. Hi,dear,now we have many new styles of celine caps, we will update our products next week.thanks.

  9. Order #124002
    Has this been shipped yet . When I check the tracking number there has been no change to status

        Frank tomczak
  10. Order #123984 on November 27th 2022
    Status says completed but I never received a tracking # .

        Cindy Morrison
  11. Can I get a tracking # for order Order #123971 or an expected date?

        Sean rastovski
  12. order#123986 Please tell me the dimendions (size) of my bag. Thank you.

        Marilyn Smith
    1. Hi,dear, the size of this bag is 35.0 x 24.0 x 15.0 CM (13.8 x 9.4x 5.9Inch)

    1. Hi,dear,we just send out our bags from hongkong.it usually take 12-15 working days to arrive your hand.thanks.

    1. Sorry,now we can not accept paypal,you can pay us credit card, it is very safety.

  13. How much is shipping to Florida? Do you accept credit card payment?

        Ellen
    1. Hi,dear,the shipping fee is from $15-$30 for each bag,and now we can receive credit card payment.

  14. Please tell me if the bags are shipped from the US or China. Very interested in two bags.

        Catherine
    1. Hi,dear,we ship all bags from china,it usually take 8-15 working days to arrive usa.thanks.

  15. Hello, Could you please tell me if the purse pictured the actual purse I would receive.. also I can not see the sides, and I was wondering if the design is aligned up evenly. Thank you

        Janet schrader
    1. Yes,all of our bags photos are all from our factory. what you see,what you get.

  16. Hi, I live in Australia. Can you tell me how much the shipping will be if I order a pair of bvlgari earrings?

        Kathy
    1. Hi,The Shipping fee is $20 to australia by EMS,take about 10-15 days arrive,thank you.

  17. I received my bag and belt,Omg!i’m in love they are beyond gorgeous!thank you so much.you have been nothing but helpful abs great!

        tracy